This Refund Policy explains the conditions and process for requesting a refund for services rendered by BPO Corporate Solutions (Pvt) Ltd.

Last Updated: 21 April 2026

1. Overview

At BPO Corporate Solutions (Pvt) Ltd (“we”, “us”, or “our”), we are committed to delivering high-quality professional services. We understand that circumstances may arise that require a review of payments made. This policy outlines when and how refunds may be issued for our services.

2. Nature of Services

Our services — including Business Formation, Accounting, Bookkeeping, Payroll, Taxation, and related BPO activities — are primarily professional and advisory in nature. Because significant professional time, expertise, and resources are invested upon commencement of an engagement, refunds are evaluated on a case-by-case basis.

3. Refund Eligibility

3.1. Eligible for Refund:

Services paid for in advance that have not yet been commenced by our team.
Duplicate payments made in error.
Overpayments beyond the agreed service fee.

3.2. Not Eligible for Refund:

Services that have been partially or fully delivered.
Government fees, statutory filing charges, or third-party costs already disbursed on your behalf (e.g., ROC registration fees, IRD filing fees).
Retainer fees for ongoing service agreements once the engagement period has commenced.
Cases where the delay or failure was caused by inaccurate, incomplete, or late submission of information by the Client.

4. Refund Process

To request a refund, please contact us in writing at [email protected] with the following details:

Your full name and contact number.
Invoice number or payment reference.
Date of payment and amount paid.
Reason for the refund request.

We will acknowledge your request within 3 business days and complete our review within 10 business days of receiving all required information.

5. Refund Method

Approved refunds will be given to the payment-initiated media itself. This means the funds will be credited back via the exact same payment method, credit card, debit card, or bank account used for the original transaction. We do not issue refunds in cash. Please note that processing times may vary depending on your bank or payment provider.

6. Cancellation Policy

If you wish to cancel a service engagement before commencement, please notify us in writing as soon as possible. Cancellations made before any work has begun will be eligible for a full refund of amounts paid, less any non-refundable third-party costs already incurred.

7. Disputes

If you are dissatisfied with the outcome of a refund request, please contact us directly. We are committed to resolving all disputes amicably and in accordance with our service agreements and Sri Lankan consumer protection laws.

8. Contact Us

For any questions or to submit a refund request, please reach out to:

BPO Corporate Solutions (Pvt) Ltd
No. 315/1/1 Horana Road, Miriswathta, Piliyandala, Sri Lanka
Email: [email protected]
Phone: +94 112 700 960